1. PUTTING OUR ARRANGEMENT IN PLACE
1.1 In this Agreement, we are A.C. Gillespie and Co and you are the person detailed on the order forms.
1.2 Our Agreement is made on the date we deduct payment form your credit card the details of which you provided on the Order Form.
1.3 Our Agreement includes all correspondence from us to you and the descriptions of the Goods as provided by us on our Website or otherwise.
2 MAKING YOUR CHOICE AND ORDERING
2.1 Peruse our Website and select your chosen products.
2.2 Complete the Order Form in full and follow the instructions detailed on the Website.
3 WHAT HAPPENS NEXT
3.1 If your chosen products are in stock your Order will be processed. We will deduct the price payable for your chosen products from your nominated credit card and your chosen products will be despatched to you.
3.2 Should you not receive your chosen products within 10 days of us confirming their availability to you, please contact us to let us know. (Non UK mainland orders allow up to 20 days). You will then be given the choice of:
3.2.1 Cancelling your order whereupon we will refund the Price you paid or
3.2.2 Wanting a further agreed time period after which if your chosen products have not been received then option 3.2.1 will be available to you.
3.3 Should you choose option 3.2.1 then your refund will be made to the credit card you nominated on your Order Form.
4 IF YOU ARE NOT SATISFIED
4.1A You may return the products to us whereupon a refund will be made as described in 3.2 above provided that the products are returned in the same conditions as received within 14 days of your receipt of the goods. Any refunds we make will be the price paid minus all postage costs. The only exception to this is if we send the wrong goods. This allows our company to keep costs down.
4.1B Postage is fixed at £5.00 per pair of shoes.
4.2 You may request replacement products, which we will despatch to you (subject to availability) on receipt of the original products which were not satisfactory from you. The returned items will be refunded and a new order will be placed.
4.3 Return of faulty or damaged goods should be made in accordance with the arrangements detailed in the information pack which accompanied your chosen products.
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